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Customer & Employee Engagement Advisory Services


Learnings from La Rambla: The Power of Engagement
From my fourth-floor balcony overlooking Barcelona Spain’s La Rambla, I watched daily life flow past like a rushing current. Five weeks...
Jessica Carroll
11 minutes ago2 min read


Saying "Goodbye" Should be Hard
The landscape was snow covered and the roads indiscernible on the December day my family and I moved into our new house in western New...
Jessica Carroll
Jul 8, 20245 min read


Break Through the Language Barriers of Communication
MIXED CULTURES On the first night of my trip to Edinburgh, Scotland this past November I found myself in a crowded pub on the Royal Mile....
Jessica Carroll
Feb 7, 20244 min read


Embracing the Unpredictable
When I was a little girl, I would sit on our front porch in the summer, which faced West, and watch the low clouds form late in the...
Jessica Carroll
Jul 12, 20234 min read


How to Move an Immovable Object?
How to move an immovable object? It’s a fair question when talking about digital transformation, particularly for established...
Jessica Carroll
May 10, 20222 min read


Client Engagement: B2B Differentiator
Recently a colleague of mine challenged me with this question: “What are three things you do better than anyone else?” Your...
Jessica Carroll
Apr 12, 20222 min read


Customer Experience Needs Client Engagement
Since the consumerization of IT became a movement with the advent of smart devices, the cloud, and big data around 2007, businesses have...

Jessica Carroll
Mar 21, 20221 min read


Champion a Customer-Centric Culture
A customer-centric culture doesn’t happen organically, it must be an intentional obsession from the top of the organization down. The...

Jessica Carroll
Mar 15, 20224 min read


Your People are the Bedrock of Transformational Success
Originally posted on i4dt.torg February 3, 2021

Jessica Carroll
Mar 15, 20223 min read
Culture with the Customer at the Core
Insights for navigating change, fostering collaborative stakeholder relationships and elevating both employee and customer experiences.
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