Jessica CarrollJul 124 minEmbracing the UnpredictableWhen I was a little girl, I would sit on our front porch in the summer, which faced West, and watch the low clouds form late in the...
Jessica CarrollMay 10, 20222 minHow to Move an Immovable Object?How to move an immovable object? It’s a fair question when talking about digital transformation, particularly for established...
Jessica CarrollApr 12, 20222 minClient Engagement: B2B DifferentiatorRecently a colleague of mine challenged me with this question: “What are three things you do better than anyone else?” Your...
Jessica CarrollMar 21, 20221 minCustomer Experience Needs Client EngagementSince the consumerization of IT became a movement with the advent of smart devices, the cloud, and big data around 2007, businesses have...
Jessica CarrollMar 15, 20224 minChampion a Customer-Centric CultureA customer-centric culture doesn’t happen organically, it must be an intentional obsession from the top of the organization down. The...
Jessica CarrollMar 15, 20223 minYour People are the Bedrock of Transformational SuccessOriginally posted on i4dt.torg February 3, 2021