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Inspiring Transformation
Resistance to change can stall even the best transformation efforts. While digital tools drive efficiency, true business success depends on cultural transformation—ensuring employees don’t just adapt, but embrace change with purpose.
In this keynote, we explore how to spark cultural energy, align employees with organizational goals, and turn them into champions of your digital evolution. Gain strategies and tangible methodologies to foster cross-organization engagement, build employee trust, and fuel a transformation culture.
Unlocking Customer Success: The Blueprint for Lasting Engagement
Customer engagement is the key to satisfaction, retention, and revenue growth. Whether through a formal program or an informal approach, deep relationships drive business success.
In this keynote, Ms. Carroll shares her practical run book for sustainable customer connections, covering issue management, team culture, and outcome-based strategies. Walk away with actionable insights to strengthen engagement and fuel long-term growth.
Employee Experience Drives Customer Experience
A great customer experience begins with engaged employees. When they feel valued and empowered, their service transcends transactions, building lasting customer relationships.
This session dives into the how—strategies for designing an employee engagement program that boosts motivation, strengthens cross-departmental communication, and fosters a customer-first culture that drives real business results.
Networking for the Tech Introvert: Your Success Starts Here
Networking isn’t just about finding a job—it’s about building connections before you need them. The more actively engaged you are, the more opportunities come your way—whether it’s brand promotion, speaking gigs, writing, interviews, or fresh insights that elevate your current role.
This keynote offers practical strategies for natural, effective networking—helping introverts in tech create meaningful relationships, expand their influence, and unlock new possibilities, all while staying true to who they are.
Speaking Engagements, Keynotes, Panel Discussions
Engaged storytelling that challenges the conventional and catalyzes change.
Jessica Carroll empowers leaders and teams to embrace change, foster fresh thinking, and drive meaningful results. Through engaging storytelling, actionable insights, and real-world expertise, her speaking engagements, keynotes, and panel discussions challenge conventional thinking and offer unique perspectives on leadership, organizational culture, and customer success.
Whether speaking to CIOs, executives, or industry professionals, Jessica delivers dynamic sessions that connect ideas to actionable outcomes—aligning business, technology, and customer experience for measurable success. Her presentations energize audiences, ignite new ideas, and equip leaders with the tools to navigate disruption, motivate their teams, and lead with confidence.
At the Cloud Leadership Forum and other events at which we've both spoken, Jessica has clearly articulated how companies can use IT for strategic value and has helped her peers understand how to deal with the issues and capture the opportunities in deploying new technology.
~ John G. | Enterprise Consulting Director Foundry/Formerly IDG Communications
Past Speaking Engagements
It is well understood that resistance to change is one of the top reasons transforming an organization can falter. Supporting, defining, and executing a 𝒄𝒖𝒍𝒕𝒖𝒓𝒂𝒍 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏 as an integral part of your 𝒅𝒊𝒈𝒊𝒕𝒂𝒍 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏 𝒓𝒐𝒂𝒅𝒎𝒂𝒑 is a foundational element in any organization’s transformation journey.
In this episode, we delved into how leadership coaching can drive profound changes within organizations. Our host, 𝗝𝗲𝘀𝘀𝗶𝗰𝗮 𝗖𝗮𝗿𝗿𝗼𝗹𝗹, and guests, highlight the importance of establishing psychological safety, the necessity of aligning leadership teams around shared purpose and goals, and the transformative potential of adopting a systemic coaching model.
In this episode, Jessica Carroll leads an expert panel as they zero in on the critical need for organizational change and adaptation. The discussion provides actionable strategies to bridge the gap between strategy and execution, ensuring comprehensive and agile transformation.
This episode featured a panel of top executives,, who shared their experiences in fostering strategic alliances within their organizations. In addition, they provided some valuable tips for the networking introverts on how to get started.
Ready to transform your networking approach and build genuine connections? Watch Jessica Carroll, along other executives, share their networking tips.
In this panel, Jessica Carroll and Srinivas Sandiri, tech experts with vast experience in CX and CIO roles across different industries, will share their perspectives on what it takes to move beyond pilots and shiny tools, and build the kind of organizational foundation where AI can actually thrive and deliver value for customers and businesses alike.
This episode took a pragmatic look at how CIOs are leveraging AI and adapting to economic volatility. The panel explored where AI creates real value in organizations, how emerging technologies are shifting employee and customer experiences, and what leadership skills are needed in an environment shaped by disruption.
Jessica Carroll discusses the upcoming CIO Panel session with CIOs Craig Cuyar and Jon Harding.