"A study by Constellation Research reported that companies who improve engagement can increase cross-sell revenue by 22 percent, up-sell revenue by 38 percent and order size by 5 to 85 percent.” Forbes, 2019
jCX Strategies is a B2B consultancy service with a unique and authentic approach to implementing and nurturing client engagement programs that drive successful outcomes for the client and the client’s customers.
Through innovative client engagement frameworks, methodologies, and interactive workshops, clients uncover measurable business success plans that create transparency, trust, and collaboration, resulting in revenue growth for the client and business success for their customers.
Been There. Lived That.
As an evangelist for creating a customer-centric culture, Ms. Carroll founded jCX Strategies, a consultancy service with a unique and authentic approach to fostering B2B customer-focused programs that drive successful outcomes for the business. Through innovative client engagement frameworks, methodologies, and interactive business & technology workshops clients uncover measurable business success plans that create transparency, team trust, and collaboration, resulting in mutual growth opportunities for both the customer and the business.
With over 30 years of experience in leadership roles in the technology industry, Ms. Carroll is recognized as an executive who develops and articulates vision and solutions from both technical and business perspectives, with the customer at the core.
A speaker on the topics of client engagement, team culture, and digital transformation, she has been published in CIOInsight and BizTech magazine, among others, and was named a Computer World Premier 100 IT Leader.
Most recently, she served as the VP, Customer Success at TenFour, an IT Infrastructure provider. In this role, she was responsible for guiding customers through their digital transformation, serving as a consultative advisor to their executive team. She worked in partnership with TenFour’s sales and marketing teams, to drive growth and create customer advocacy. Prior to joining TenFour, Ms. Carroll had a noteworthy tenure in a variety of senior IT Leadership positions at the United States Golf Association, culminating in her role as the Managing Director for Information Technology where she led the infrastructure, business resilience, security, operations, and development disciplines.