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Jessica Carroll, Founder
Early in my career, I was hired to help newcomers navigate the world of technology, teaching them its value and guiding them through the skills they needed to succeed. I remember so clearly one woman so overwhelmed by the concept of a computer that fear brought her to tears. To her, the screen and keyboard were more than unfamiliar—they were insurmountable obstacles. She had convinced herself that she simply couldn’t do it.
From that moment, my mission was clear: Close the gap between technology and the people expected to use it—empowering them to leverage it for the business outcomes they sought.”
~ Jessica Carroll | Founder, jCX Strategies
As CRO of TenFour, I always valued Jessica's leadership, but also the attention to the details as well as owning customer conversations. Jessica always anticipated potential concerns, aimed to mitigate and inspired her organization to raise the bar consistently in order to navigate strong business outcomes.
~ Dan Nacinovich | Former Chief Revenue Officer | TenFour IT
Jessica Carroll has been an evangelist for a customer-first culture throughout her career. As an Enterprise IT Leader and CIO, Carroll led teams of engineers, developers, and support staff to deliver impactful IT systems that prioritized stakeholder needs over passing tech trends. She understood true business success came not from flashy technology but from solutions that aligned with business outcomes and improved customer experience.
Carroll then expanded her expertise by building a tailored Customer Success program within a Managed Services Provider—an innovative move in the networking and infrastructure space. By focusing on strategic alignment, she helped forge authentic customer relationships built on transparency, trust, and a deep understanding of business goals. This approach enhanced collaboration, unlocked new revenue opportunities, and strengthened customer loyalty.
In her role as Chief Experience Officer for multiple organizations, Carroll broke through departmental silos and led cross-functional teams to improve internal communication, drive operational efficiency, and ultimately fuel organizational and financial growth. She coached leadership teams on creating a customer-first culture and was integral in fostering a cohesive, high-performing team environment.
Now, as the founder of jCX Strategies, Carroll is dedicated to helping organizations build stronger internal cultures, improve customer relationships, and drive sustainable business growth through leadership, purposeful communication, operational excellence, and a customer-centric approach.
Awards & Accolades
Recognized for excellence in leadership, strategy, and customer experience, jCX Strategies has earned industry awards and media coverage that highlight its impact and innovation.
Thinkers 360: Top 50 Global Thought Leaders on Transformation 2025:
