Engagement for growth.
Success for your customer.
Revenue and advocacy for your business.
New opportunities for revenue growth stall and the account is at risk.
Internal teams and the customer
are not operating in sync.
Customer expectations are not met, and the delivery team is set to fail.
Business success outcomes
are not clear.
The sale is complete, but in operation the services aren’t aligned to the customer expectations. What success means for the customer isn’t truly understood. Customer expectations aren’t met, both teams are frustrated, and account growth is stalled.
What’s good for the customer becomes your strategic line of sight, with clear success outcomes identified that everyone supports.
Build an internal cross-culture of customer-first and cultivate customers that view your team as part of their team.
A trusted relationship built on value for the customer brings wins for the customer and new growth for your business.
An engagement program that your team can manage, your customers will love, and will differentiate your services in the industry – now, account growth is realized.
“In most of our B2B relationships, there is a noticeable shift in customer focus when our account is transitioned from the customer acquisition process to customer support. The relationship oftentimes becomes transactional in nature. Jessica was instrumental in helping one of our managed service providers maintain an eye on our high-level business needs without sacrificing day-to-day support. She brought a level of discipline to the account relationship which kept the account team anchored on the ultimate goals of achieving business outcomes, not just technical goals. The business relationship felt more strategic than other providers.”
Michael Seals, Senior Vice President Business Strategy and Chief Information Officer